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ID# 000249

Customer Service Representative - Portamedicâ„¢

Hooper Holmes
1059 McNicoll Ave
Toronto, ON M1W 3W6
416-493-2800 ex 4252 (Main Phone)
416-493-7881 (Fax)
Employment Type

Job Description

Full-time customer service representative, as a client service representative, you are a detail-orientated, client-focused individual who enjoys supporting client activities. You have experience working in a fast paced, team environment and are motivated by delivering outstanding service in customer support.


Excellent communications skills both verbal and written
Previous call centre or customer service experience is preferred
Accurate data entry skills (35-40wpm), listening, and problem solving skills
Ability to work in a multi-task environment, talking to customers while simultaneously inputting information received
Ability to work independently as well as part of a team
Positive attitude and strong interpersonal skills
Must be flexible to work shifts within our operating hours (days, evenings, some Saturdays)
Bilingualism (English / French) is an asset but not mandatory


High School diploma

Major Duties and Responsibilities:

Handle inbound calls and general customer service inquiries in a friendly and professional manner
Take ownership of and accountability for resolving customer concerns in a timely and efficient manner
Ongoing system updates to cases, follow up by telephone, email or fax where required to Agents, Insurance companies or Health Professionals
Ability to work in a team environment while performing independent functions
Exceptional organizational skills, dependability and ability to prioritize multiple responsibilities

Job Requirements

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